Conditions binding cancellation or change of a reservation:
- Entrance and workshop tickets purchased online are non-refundable.
- Reservations made via email, telephone or directly at the Museum Welcome Desk may be cancelled or modified free of charge up to 7 workdays prior to the activity. Thereafter, the total cost will be charged. For group reservations, unless informed of a change within these deadlines, the Museum will charge the group for the number of participants indicated in the reservation even if, on the day of the activity, the group is smaller. Additional charges will apply to any participants over and above the number reserved.
- Reservations for events may be cancelled or modified free of charge up to 2 weeks prior to the activity. Thereafter, the total cost will be charged. For group reservations, unless informed of any change up to 2 weeks prior to the activity, the Museum will charge the group for the number of participants indicated in the reservation even if, on the day of the activity, the group is smaller. Additional charges will apply to any participants over and above the number reserved.
For cookery workshops, if any members of your party suffer from food intolerance or food allergies, please inform us by email to firstname.lastname@example.org up to 2 weeks prior to the workshop.
It is necessary to inform the Museum of any delay in your planned arrival.
- For late arrival for workshops or guided tours, call +41 (0)21 924 41 11 between 9:00 and 17:00. The Museum reserves the right to adapt the activity accordingly.
- For late arrival for events taking place at the Museum (room hire, team-building activities, bespoke workshops or conferences), call +41 (0)21 924 44 25 or email email@example.com during Museum opening hours.
Cancellations or modifications
All cancellations or changes to a reservation must be requested in advance.
- For workshops or guided tours, by email to:
Alimentarium Customer Services, firstname.lastname@example.org
- For an event (room rental, team building activity, tailored workshop, or conference) by email to email@example.com.
- During workshops, children remain the responsibility of accompanying adults at all times, both in the kitchen and while playing games.
- For groups (schools and the Passeport Vacances holiday club), prior to your arrival at the Museum, please prepare individual stickers with the first names of all children taking part in the workshop.
- A maximum of two groups of 12 participants can take part in a workshop at any one time. When a group takes part in a cookery workshop (schools and the Passeport Vacances holiday club) two accompanying adults can join in the workshop, providing space permits. Otherwise, they are to assist children needing help. Any other adults accompanying the group may visit the Museum with a discount on the entrance ticket.
- To help you better understand and fully appreciate all that the JuniorAcademy has to offer, kindly take time to read the following information:
- The area presents over 28 different games for children.
- There is no set order in which to play the games, but we recommend you read the rules for each game together, before starting to play.
- Children can pick the games that interest them, taking turns to play them.
- Once you have finished playing, please tidy the games where they belong, ready for the next children.
For further information, please see our General Instructions for the JuniorAcademy, available on our website.
- A 15-minute break is scheduled for groups taking part in a workshop (schools and the Passeport Vacances holiday club). This break is under the responsibility of the accompanying adults, and may be spent outside, along the lakeshore or, if the weather is unsuitable, inside the JuniorAcademy. We recommend you bring a small snack and a drink for all participants.
Birthday parties in the JuniorAcademy
- Birthday parties in the JuniorAcademy can accommodate a maximum of 12 participants. Children are under the responsibility of the accompanying adults during the snack time and when playing the games.
- A cookery workshop can accommodate a maximum of 12 participants.
Birthday parties in the FoodAcademy
- Birthday parties in the FoodAcademy can accommodate a maximum of 12 participants. Participants are under the responsibility of the accompanying adults during the snack time and when visiting the Museum.
For all cookery workshops in the JuniorAcademy or the FoodAcademy, if you suffer from food intolerance or food allergies, please inform us by email to firstname.lastname@example.org two weeks prior to the workshop.
Thank you for your cooperation! We wish you a fruitful time at the Alimentarium.
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Links to other websites
Links on the ALIMENTARIUM website may take you outside the ALIMENTARIUM network and systems and the ALIMENTARIUM accepts no responsibility for the content, accuracy or function of these other third party websites. The links are provided in good faith and the ALIMENTARIUM cannot be held responsible for any subsequent change in other third party websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by the ALIMENTARIUM. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.
Warranties and Disclaimers
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This website is provided to you on an "As Is" and "As Available" basis and, consequently, the ALIMENTARIUM gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchantability or satisfactory quality and fitness for a particular purpose) including warranties or representations that material on this website will be complete, accurate, reliable, timely, non-infringing to third parties, that access to this website will be un-interrupted or error-free or free from viruses, that this website will be secure, that any advice or opinion obtained from the ALIMENTARIUM through this website is accurate or to be relied upon and any representations or warranties thereto are accordingly expressly disclaimed.
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The ALIMENTARIUM and/or any other party involved in the creating, producing or delivering this website shall have no responsibility to maintain the material and services made available on this website or to supply any corrections, updates, or releases in connection therewith. Any material on this website is subject to change without notice.
Further, the ALIMENTARIUM shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk.
To the maximum extent permitted by applicable law, you expressly waive all claims against the ALIMENTARIUM, its officers, directors, employees, suppliers and programmers that may arise from your use or access of this website.
You are prohibited from doing any act that the ALIMENTARIUM in its absolute discretion may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this website including but not limited to:
- Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual's consent) or any other of the legal rights of individuals;
- Using this website to defame or libel the ALIMENTARIUM, its employees or other individuals or acting in such a way that brings into disrepute the good name of the ALIMENTARIUM;
- Uploading files that contain viruses that may cause damage to the property of the ALIMENTARIUM or the property of other individuals; and
- Posting or transmitting to this website any non-authorised material including but not limited to material that is in our opinion likely to cause annoyance, detrimental to or in violation of the ALIMENTARIUM or third party´s systems or network security, defamatory, racist, obscene, threatening, pornographic or otherwise unlawful.
Jurisdiction and governing law
You and the ALIMENTARIUM agree that any controversy or claim arising from or pertaining to the use of this website shall be governed by Swiss law and be submitted to the exclusive jurisdiction of the courts of Vevey, Switzerland.
Legal notice update
We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.
Vevey, February 2019
© 2015 Fondation ALIMENTARIUM, Switzerland